Interactivity in online chat with customers: Contingency and latency in computer-mediated communication

J Walther, ZH Lew, A Pang, Wonsun Shin

Published : 2018


Refereed full conference paper presented at the International Communication Association (ICA) Conference, 24-28 May 2018, Prague, Czech Republic. [The paper received Top Paper Award from the Communication and Technology Division]

University of Melbourne Researchers