Discovering Automatable Routines From User Interaction Logs

Antonio Bosco, Adriano Augusto, Marlon Dumas, Marcello La Rosa, Giancarlo Fortino

Lecture Notes in Business Information Processing | Published : 2019


The complexity and rigidity of legacy applications in modern organizations engender situations where workers need to perform repetitive routines to transfer data from one application to another via their user interfaces, e.g. moving data from a spreadsheet to a Web application or vice-versa. Discovering and automating such routines can help to eliminate tedious work, reduce cycle times, and improve data quality. Advances in Robotic Process Automation (RPA) technology make it possible to conveniently automate such routines, but not to discover them in the first place. This paper presents a method to analyse user interactions in order to discover routines that are fully deterministic and thus ..

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