Book Chapter

Patients engaging their doctors in the doctor-patient relationship: Discourse perspectives on relationship-centred care

R Woodward-Kron, E Wilson, J Gall

Engagement in Professional Genres | Pragmatics && Series | John Benjamins Publishing | Published : 2019


Patient-centred care is considered a cornerstone of effective healthcare. It is an approach that acknowledges the patient as a person rather than a disease and that views the doctor-patient relationship as an alliance. This chapter examines the contributions of patients as co-participants in patient-centred care through a case study of a general practice in Australia: data are 15 audio-recorded doctor-patient consultations which were analysed for features of casual conversation, informed by a functional model of language. The findings suggest that patients actively engaged in contributing to the doctor-patient relationship through social talk, humour, laughter, and reciprocity. Implications ..

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