Points of vulnerability and presence: Knowing and learning in globally networked communities

Abstract

This is a paper about knowledge, learning and the idea of community in what we call “hybrid workspaces”. Hybrid workspaces “bring together physical place and cyber place” in communication networks (Castells, 2001, p. 131). Many people work in various kinds of hybrid workspaces. A person working on a production line might have real-time co-workers in their own town, just as a colleague might work in a hybrid workspace and rely upon others who communicate asynchronously via a website to help them solve problems. Hybrid workspaces, like most workspaces, are centrally concerned with the global production and diffusion of certain kinds of routine and innovative working knowledge. In this paper we..