Journal article

Managing Expectations to Create High Performance Government

Deborah Blackman, Fiona Buick, Janine O'Flynn, Michael O'Donnell, Damian West

Review of Public Personnel Administration | Sage | Published : 2019

Abstract

Enhanced performance has been the focus of public administration and management research for years. High performance organizations have characteristics that differentiate them from others; they also utilize high performance work practices (HPWPs). A core HPWP is performance management, which seeks to align individual performance with organizational outcomes. We posit that performance management can enable high performance through managing employee expectations. Drawing on a study undertaken in the Australian Public Service, we demonstrate how using an expectancy theory lens helps explain how performance management can support high performance. We suggest that all three elements of expectancy..

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