Entitlement: When and How does it Contribute to Conflict?
Emma Zhao, Andrew Yu
Academy of Management Proceedings | Academy of Management | Published : 2017
This research tested the ideas that entitlement is conducive to all conflict types, but have differential effects depending on task duration. We tested these assumptions through two studies varying in the duration of the task. In Study 1, we examine the effects of entitlement in groups on short term tasks. We found that entitled individuals are more likely to perceive all three types of conflict compared to those that are less entitled. In Study 2, a 2-wave field study, we examined the link between entitlement and conflict in a setting of long task duration. We found that entitlement and relationship conflict formed a U-shaped curve in which indicated that both low- and high-entitleds are mo..View full abstract