Journal article

Performance Analysis of Emergency Room Episodes Through Process Mining

Eric Rojas, Andres Cifuentes, Andrea Burattin, Jorge Munoz-Gama, Marcos Sepulveda, Daniel Capurro

International Journal of Environmental Research and Public Health | MDPI | Published : 2019


The performance analysis of Emergency Room episodes is aimed at providing decision makers with knowledge that allows them to decrease waiting times, reduce patient congestion, and improve the quality of care provided. In this case study, Process Mining is used to determine which activities, sub-processes, interactions, and characteristics of episodes explain why some episodes have a longer duration. The employed method and the results obtained are described in detail to serve as a guide for future performance analysis in this domain. It was discovered that the main cause of the increment in the episode duration is the occurrence of a loop between the Examination and Treatment sub-processes. ..

View full abstract



Awarded by National Center for Health Information Systems of Chile (CENS) through CORFO

Awarded by CONICYT Chile


Funding Acknowledgements

This projectwas partially funded by CONICYT FONDECYT 11170092 and 11130577, and CONICYT REDI 170136, from the Chilean National Commission for Scientific and Technological Research (CONICYT), the National Center for Health Information Systems of Chile (CENS) through CORFO funding number 16CTTS-66390, the Ph.D. Scholarship Program of CONICYT Chile (CONICYT-Doctorado Nacional/2014-63140180), the Ph.D. Scholarship Program of CONICIT Costa Rica, the Universidad de Costa Rica Professor Fellowships.