Journal article

Measuring the experience of consumers: reliability and factorial structure of the Take Two stakeholder survey

Margarita Frederico, Allison Cox, Mohajer A Hameed

Children Australia | CAMBRIDGE UNIV PRESS | Published : 2019

Abstract

AbstractThe service user experience of children, their families and other stakeholders in a therapeutic program should inform quality of care, practice and organisation of services. Children referred to Take Two are clients of Child Protection for whom abuse and neglect have been substantiated. This paper aims to describe the development of the Take Two Stakeholder Survey, as well as to examine the reliability and factorial structure of the survey. In addition, the experience of consumers utilising the service will be described together with recommendations for clinical practice improvements and enhanced consumer engagement.

University of Melbourne Researchers

Grants

Funding Acknowledgements

Berry Street Take Two is funded by the Department of Health and Human Services, Victoria.