Supplier and customer knowledge leveraging and financial performance nexus: moderating effects of the internal manufacturing environment

Abstract

Exponentially growing knowledge and technology create dynamic but different expectations for customer and supplier leveraging practices in both knowledge exploitation and exploration. Although manufacturers equally adopt the imitable knowledge leveraging practices in both demand and supply side, they may generate varying financial performances subjecting to the internal conditions of the manufacturing environment such as dynamism, munificence and complexity. We invoke the Practice Based View and Knowledge Based View that grown out of Resource Based Theory to explore how the manufacturing environmental features moderate the associations between the supplier and customer knowledge leveraging p..