Journal article

Outsourcing performance quality assessment using data envelopment analytics

Mehrdokht Pournader, Andrew Kach, Behnam Fahimnia, Joseph Sarkis

International Journal of Production Economics | Elsevier | Published : 2019

Abstract

The growth of vendor procurement and supply chain management simultaneously emerged as organizational outsourcing practices increased. Outsourcing, as an important strategic organizational practice, needs to be carefully examined from an organizational performance perspective to ensure satisfactory quality of services and goods from supply chains. This article provides a model for performance assessment of an outsourcer's processes in a supply chain comprised of several internal and external entities. Internal entities are entities in a supply chain that the outsourcer can manage and control. External entities are entities whose processes are not within the management sphere and control of t..

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University of Melbourne Researchers