Journal article

Service Navigators in the Workforce: an ethical framework for practice

Jennifer Donovan, Ralph Hampson, Marie Connolly

Asia Pacific Journal of Health Management | Australasian College of Health Service Management


Aim and Context: This paper explores the current growth of service navigators in complex health and human services and details the development of the Service Navigation Relational Autonomy Framework as a guide to assist practitioners and managers implementing this role.  Approach: The framework was developed using a research into action process. The three-stage process included knowledge inquiry: bringing together existing knowledge in practice fields and research; knowledge synthesis:debate and exchange of practitioner insights and messages from research; and knowledge framework: framework creation based on the key elements of evidence-informed best practice. Main findings: The framework c..

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