Revisiting redundancy in hospitals-A case-based research study.
Huay Ling Tay, Prakash J Singh
Health Care Management Review | Lippincott, Williams & Wilkins | Published : 2019
BACKGROUND: Redundancy is mostly conceived as "waste" resulting from inefficient operations that ought to be eliminated. However, there are scholars who challenge this view and argue that redundancy is an essential element in facilitating reliable and safe operations in health care delivery processes. The ambiguity on redundancy has led to limited insights in health care settings. PURPOSE: This article seeks to provide clarity by investigating the conceptualization of redundancy within and across disparate contexts within hospital operations. DESIGN/METHODOLOGY/APPROACH: An exploratory study using different hospital departments was conducted in two large hospitals as case studies to allow fo..View full abstract