Conference Proceedings

How do I save it? Usability evaluation of a systems theory-based incident reporting software prototype by novice end users

E Grant, N Goode, PM Salmon, MG Lenné, B Scott-Parker, CF Finch

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) | Published : 2015

Abstract

The level of usability achieved by software tools is a key factor that determines their success and indeed uptake by end users. This paper describes a study that was undertaken to evaluate the usability of a prototype incident reporting software tool. The study involved novice end users completing a series of tasks using the software tool and then completing Ravden and Johnson’s Human Computer Interaction (HCI) checklist. The findings identify aspects of the system that pose particular challenges for participants. Participants appeared to lack a clear understanding of the relationship between the information required from them, and the underpinning accident analysis method of the software to..

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