Conference Proceedings

“Hi! I am the Crowd Tasker” Crowdsourcing through Digital Voice Assistants

Danula Hettiachchi, Zhanna Sarsenbayeva, Fraser Allison, Niels van Berkel, Tilman Dingler, Gabriele Marini, Vassilis Kostakos, Jorge Goncalves

Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems - CHI '20 | Association for Computing Machinery | Published : 2020

Abstract

Inspired by the increasing prevalence of digital voice assistants, we demonstrate the feasibility of using voice interfaces to deploy and complete crowd tasks. We have developed Crowd Tasker, a novel system that delivers crowd tasks through a digital voice assistant. In a lab study, we validate our proof-ofconcept and show that crowd task performance through a voice assistant is comparable to that of a web interface for voicecompatible and voice-based crowd tasks for native English speakers. We also report on a field study where participants used our system in their homes. We find that crowdsourcing through voice can provide greater flexibility to crowd workers by allowing them to work in br..

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