Journal article

Fintech: research directions to explore the digital transformation of financial service systems

Christoph F Breidbach, Byron W Keating, Chiehyeon Lim

Journal of Service Theory and Practice | EMERALD GROUP PUBLISHING LTD | Published : 2019

Abstract

Purpose The purpose of this paper is to delineate a research agenda to guide future service research investigating the digital transformation of financial service systems through Fintech – disruptive innovations by new market entrants that challenge the position of mainstream financial institutions. Design/methodology/approach Rooted in the philosophical foundations of “use-inspired research,” this paper addresses the managerially and societally relevant phenomenon of Fintech by identifying, and responding to, the individual challenges and problems associated with the digital transformation of financial services. This is accomplished through a computational text-mining approach to analyze ..

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