Consumer Financial Dispute Resolution in a Time of Increased Regulatory Scrutiny

Abstract

In both the Asia-Pacific region and globally, several factors, including the complexity of financial products and the importance of investment for wealth management and pension purposes, have led to increased regulatory scrutiny over consumer financial dispute resolution mechanisms. This reflects the growing need to strengthen consumer protection and achieve greater financial inclusion and also the widening of the regulatory net generally. Drawing on previously published research, this chapter outlines dispute resolution mechanisms in the ASEAN 5 countries, examines reforms in Australia and contrasts those reforms with the position in New Zealand. In particular, the chapter focuses on the dr..