Journal article

Towards a model for spoken conversational search

JR Trippas, D Spina, P Thomas, M Sanderson, H Joho, L Cavedon

Information Processing and Management | Elsevier | Published : 2020

Abstract

Conversation is the natural mode for information exchange in daily life, a spoken conversational interaction for search input and output is a logical format for information seeking. However, the conceptualisation of user–system interactions or information exchange in spoken conversational search (SCS) has not been explored. The first step in conceptualising SCS is to understand the conversational moves used in an audio-only communication channel for search. This paper explores conversational actions for the task of search. We define a qualitative methodology for creating conversational datasets, propose analysis protocols, and develop the SCSdata. Furthermore, we use the SCSdata to create th..

View full abstract

Grants

Awarded by Australian Research Council


Funding Acknowledgements

The authors would like to thank the participants who took part in the study. This research was partially supported by Australian Research Council Projects LP130100563 and LP150100252, Real Thing Entertainment Pty Ltd, and JSPS KAKENHI JP19H04418.