Journal article

Patient-initiated appointment systems for adults with chronic conditions in secondary care

Rebecca Whear, Joanna Thompson-Coon, Morwenna Rogers, Rebecca A Abbott, Lindsey Anderson, Obioha Ukoumunne, Justin Matthews, Victoria A Goodwin, Simon Briscoe, Mark Perry, Ken Stein



BACKGROUND: Missed hospital outpatient appointments is a commonly reported problem in healthcare services around the world; for example, they cost the National Health Service (NHS) in the UK millions of pounds every year and can cause operation and scheduling difficulties worldwide. In 2002, the World Health Organization (WHO) published a report highlighting the need for a model of care that more readily meets the needs of people with chronic conditions. Patient-initiated appointment systems may be able to meet this need at the same time as improving the efficiency of hospital appointments. OBJECTIVES: To assess the effects of patient-initiated appointment systems compared with consultant-le..

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Funding Acknowledgements

This report is independent research supported by the National Institute for Health Research Applied Research Collaboration South West Peninsula. The views expressed in this publication are those of the authors and not necessarily those of the National Institute for Health Research or the Department of Health and Social Care.