User Experiences With a Type 2 Diabetes Coaching App: Qualitative Study.

Abstract

BACKGROUND: Diabetes self-management apps have the potential to improve self-management in people with type 2 diabetes (T2D). Although efficacy trials provide evidence of health benefits, premature disengagement from apps is common. Therefore, it is important to understand the factors that influence engagement in real-world settings. OBJECTIVE: This study aims to explore users' real-world experiences with the My Diabetes Coach (MDC) self-management app. METHODS: We conducted telephone-based interviews with participants who had accessed the MDC self-management app via their smartphone for up to 12 months. Interviews focused on user characteristics; the context within which the app was used; b..