Journal article

Community Aged Care Case Managers Transitioning to Consumer Directed Care: More Than Procedural Change Required

Carmel Laragy, Jacqueline Allen

Australian Social Work | Informa UK Limited | Published : 2015


Consumer directed care (CDC) is increasing in community aged care. However, limited information is available to successfully transition social workers and other case managers to their new role. This paper reports on a case study of six senior case managers who supervised staff in three Australian community-aged care agencies as they transitioned from agency directed care to consumer directed care. A change management framework was used to analyse the qualitative data collected in 12 semistructured interviews. A key finding is that changes in values, attitudes, and organisational culture are needed before staff can fully implement CDC principles of service user self-determination, empowerment..

View full abstract

University of Melbourne Researchers