Journal article

How do hospitals respond to feedback about blood transfusion practice? A multiple case study investigation

Natalie J Gould, Fabiana Lorencatto, Camilla During, Megan Rowley, Liz Glidewell, Rebecca Walwyn, Susan Michie, Robbie Foy, Simon J Stanworth, Jeremy M Grimshaw, Jill J Francis

PLOS ONE | PUBLIC LIBRARY SCIENCE | Published : 2018

Abstract

National clinical audits play key roles in improving care and driving system-wide change. However, effects of audit and feedback depend upon both reach (e.g. relevant staff receiving the feedback) and response (e.g. staff regulating their behaviour accordingly). This study aimed to investigate which hospital staff initially receive feedback and formulate a response, how feedback is disseminated within hospitals, and how responses are enacted (including barriers and enablers to enactment). Using a multiple case study approach, we purposively sampled four UK hospitals for variation in infrastructure and resources. We conducted semi-structured interviews with staff from transfusion-related role..

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University of Melbourne Researchers

Grants

Awarded by National Institute for Health Research (NIHR) under its Programme Grants for Applied Research Programme


Funding Acknowledgements

This paper summarises independent research funded by the National Institute for Health Research (NIHR) under its Programme Grants for Applied Research Programme (Grant Reference Number RP-PG-1210-12010) led by Dr Simon J Stanworth. The views expressed are those of the authors and not necessarily those of the NHS, the NIHR or the Department of Health.