A study of government 2.0 implementation in Indonesia

Abstract

Web 2.0 has brought innovations in digital government, namely, government 2.0. Social media, as one part of Web 2.0, could potentially support fuller participation and public interaction. Social media enjoys a very high level of acceptance by individual users and government agencies around the world. Web 2.0 and social media usage in the public sector still needs to be tested from the perspective of not only the government but also the community as the recipient of services. Therefore, this study aims to answer the following research questions: How effective has government 2.0 implementation been in Indonesia? Is there a correlation between e-government management and government 2.0 implemen..