Conference Proceedings

A Mixed-Method Analysis of Text and Audio Search Interfaces with Varying Task Complexity

A Vtyurina, CLA Clarke, E Law, JR Trippas, H Bota

ICTIR 2020 - Proceedings of the 2020 ACM SIGIR International Conference on Theory of Information Retrieval | ACM | Published : 2020

Abstract

Voice-based assistants have become a popular tool for conducting web search, particularly for factoid question answering. However, for more complex web searches, their functionality remains limited, as does our understanding of the ways in which users can best interact with audio-based search results. In this paper, we compare and contrast user behaviour through the representation of search results over two mediums: text and audio. We begin by conducting a crowdsourced study exposing the differences in user selection of search results when those are presented in text and audio formats. We further confirm these differences and investigate the reasons behind them through a mixed-methods labora..

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