Journal article

Making working from home work: reflections on adapting to change

Rahul Khanna, Tess Murnane, Shakira Kumar, Timothy Rolfe, Stephanie Dimitrieski, Michael McKeown, Maryam Ejareh Dar, Laura Gavson, Charu Gandhi

Australasian Psychiatry | SAGE PUBLICATIONS LTD | Published : 2020

Abstract

OBJECTIVES: During the COVID-19 pandemic, our mental health service experimented with working from home. The flexibility of this practice can enable improved efficiency, staff well-being and expanded operating hours in the longer term. This paper shares our experiences and makes recommendations for being a part of and leading distributed clinical teams. CONCLUSIONS: We saw a 3% increase in total appointment bookings and a 7% reduction in cancellations/non-attendance compared to the same period in 2019. Based on our experience and the literature, effective distributed teams have leaders that connect via video at least weekly; focus on transparency and output over micromanagement; prioritise s..

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