Journal article

Differentiation strategy, performance measurement systems and organisational performance: Evidence from Australia

Xingdan Yang Spencer, Theresa Joiner, Suzanne Salmon

International Journal of Business | Premier Publishing | Published : 2009


While there is agreement on the beneficial role of non-financial performance measures in supporting strategic priorities associated with differentiation strategies, equivocal research results have emerged on the role of financial performance measures in this context. Against a background of calls for a more balanced approach to performance measurement systems, this study examines the mediating role of both non-financial and financial performance measures in the relationship between a differentiation strategic orientation and organizational performance. A path-analytical model is adopted using questionnaire data from Australian manufacturing firms. The results indicate that, firstly, firms pu..

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University of Melbourne Researchers