Reliability of internal logistics distribution in a hospital

Abstract

Purpose: The main objective of the research is to propose a method to assess the reliability of hospitals' internal logistics distribution. Design/methodology/approach: A structured methodology was defined in five stages: (1) data collection and current state mapping; (2) future state design; (3) identification of the uncertainties and sources of variation; (4) reliability analysis of the proposed future state and (5) identification and prioritization of improvements. Findings: Results show shortcomings of the future state design and propose solutions to obtain a state that is more realistic and possible to perform. Subsequently, the feasibility of these improvements was analysed in order to..