Journal article

The mediating effect of employees' involvement on the relationship between Industry 4.0 and operational performance improvement

Guilherme Tortorella, Rogerio Miorando, Rodrigo Caiado, Daniel Nascimento, Alberto Portioli Staudacher

Total Quality Management & Business Excellence | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | Published : 2021


This study aims at investigating whether EI (Employees’ Involvement) constitutes the mediating link relating Industry 4.0 technologies to operational performance improvement in emerging countries. When manufacturing companies within this socio-economic context adopt Industry 4.0 technologies, they may either reinforce or undermine the importance of practices related to EI, hence affecting the level of operational performance improvement. In this sense, we carried out a survey with 147 Brazilian manufacturers that have already started to implement Industry 4.0 technologies concurrently with their existing continuous improvement programmes, which are highly based on EI practices. Findings indi..

View full abstract


Awarded by Conselho Nacional de Desenvolvimento Cientifico e Tecnologico

Funding Acknowledgements

This work was supported by Conselho Nacional de Desenvolvimento Cientifico e Tecnologico: [Grant Number Edital Universal 2016].