Journal article

Help chain in companies undergoing a lean implementation The impact of critical success factors on quality and efficiency performance

Guilherme Tortorella, Diego Fettermann

International Journal of Lean Six Sigma | EMERALD GROUP PUBLISHING LTD | Published : 2018


Purpose The purpose of this paper is to propose an instrument for assessing the relationships between the critical success factors (CSFs) that promote help chain, providing means to enhance overall equipment effectiveness (OEE) and quality performance in companies undergoing a lean implementation. Design/methodology/approach The aforementioned relationships were determined and validated through a survey carried out with 50 Brazilian manufacturers. The authors, thus, provide an empirically validated instrument for assessing help chain CSFs and their impact on key operational performance indicators with no parallel in the existing literature. Quality (incidence of scrap and rework in manufac..

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University of Melbourne Researchers