Journal article

Organizational climate research: a proposed approach focused on banking institutions

Guilherme Luz Tortorella, Laurence Escobar, Claudia Rodrigues

BUSINESS PROCESS MANAGEMENT JOURNAL | EMERALD GROUP PUBLISHING LTD | Published : 2015

Abstract

Purpose – The use of the general satisfaction index (GSI) concept is a great way to measure the organizational climate. However, the traditional concept has an inaccurate calculation approach. In order to review this concept, the purpose of this paper is to propose a methodology to obtain this index through a more appropriate mathematical approach, supported by some linear algebra concepts. For this purpose, an organizational climate survey was carried out in a bank agency to exemplify application of this method. Each step of the application was detailed, as well as the intermediate results achieved. Among its principal benefits are: improved accuracy to obtain the GSI; the possibility of a ..

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