Individual use of Enterprise 2.0 and its impact on social capital within large organisations

Abstract

Over the past years, there has been a significant momentum in the adoption of Enterprise 2.0 in larger organisations. Enterprise 2.0 adoption encapsulates the use of integrated social media tools in a unified social networking platform to support business operations. Many organisations are adopting Enterprise 2.0, with the hope of achieving the benefits of better knowledge retention, faster information discovery, innovation, employee engagement and higher productivity through social networking. Whilst organisations herald Enterprise 2.0 with great promises, it is still not clear how the individuals’ use of Enterprise 2.0 will result in organisational benefits. This thesis aims to contribute ..