Journal article

Service quality monitoring in confined spaces through mining Twitter data

Mohammad Masoud Rahimi, Elham Naghizade, Mark Stevenson, Stephan Winter

Journal of Spatial Information Science | UNIV MAINE | Published : 2020

DOI: 10.5311/JOSIS.2020.21.603

University of Melbourne Researchers

Stephan Winter Author Infrastructure Engineering

Mark Stevenson Author Architecture, Building and Planning

Elham Naghi Zadeh Kakhki Author Infrastructure Engineering

Citation metrics

2Web of Science

Keywords

Social Sciences

Statistical Analysis

Public Transport

Service Quality

Aspect-Based Sentiment Analysis

Customer Satisfaction

Fine-Tuned Bert

Event Detection