Reactivity and the Dialectics of Performance Measurement: Micropolitics Between Agency and Compliance
ADMINISTRATION & SOCIETY | SAGE PUBLICATIONS INC | Published : 2021
This article adds to the recent literature stressing performance measures’ reactivity by offering a conceptualization of the associated micropolitical dynamics and their implications for performance measurement. Using the example of individual actors’ “gaming” responses to the use of research metrics within Australian universities for illustration, this article argues that such responses reflect both passive self-imposition as well as active subversion of performance measures. It is illustrated that this implies that gaming reinforces metrics’ standing and sway over individual and organizational efforts while, at the same time, undermining the foundations from which performance measurement d..View full abstract
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Awarded by Australian Research Council
The author disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: Collection of the interview data used in this article was supported by an Australian Research Council Discovery grant (DPP110102466, Chief Investigator Prof. Lyn Yates).