Conference Proceedings

Older adults and their acquisition of digital skills: A review of current research evidence

P Bhattacharjee, S Baker, J Waycott

ACM International Conference Proceeding Series | Published : 2020

Abstract

Modern society is characterized by the use of information and communication technologies. Older adults are believed to face challenges while learning to use new technologies but there is very limited understanding of what those challenges are or how they should be overcome. In this paper, we present findings from a literature review of 22 articles conducted to a) identify challenges that older adults face learning digital skills, and b) understand older adults' reactions in response to learning challenges. The findings indicate that older adults mainly face five types of challenges in learning digital skills: 1) age-related barriers, 2) problems related to technology features or design, 3) p..

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