Journal article

COVID-19 Implications on the Relationship between Organizational Learning and Performance

Guilherme Tortorella, Gopalakrishnan Narayanamurthy, Jo Staines

Knowledge Management Research & Practice | TAYLOR & FRANCIS LTD | Published : 2021


This research examines the implications of COVID-19 on the relationship between organisational learning and operational performance in service organisations. By using social learning theory and transactive memory system theory, we developed competing hypotheses on how organisational learning and COVID-19 outbreak interact with each other to explain 10 their impact on operational performance. To test our hypotheses, we surveyed 106 employees of service organisations who have been remotely working during COVID-19 outbreak. The collected data were analysed through multivariate data techniques. We specifically measured operational performance to assess the organisation’s performance as they were..

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