Journal article

Memorialization Practices Are Changing: An Industry Perspective on Improving Service Outcomes for the Bereaved

Jennifer Lowe, Bruce Rumbold, Samar M Aoun

OMEGA - Journal of Death and Dying | SAGE PUBLICATIONS INC | Published : 2019


Although considerable research efforts have focused on bereavement outcomes following loss, there are few studies which address the role of memorialization, particularly as it relates to formal service provision. Currently the funeral, cemetery, and crematorium industries are observing a steady decline in traditional and formal memorialization practices. This study aims to identify current memorialization practices and emerging trends, highlight key priorities for improving service outcomes for the bereaved, and understand the implications of changing consumer preferences for service provision. The study's qualitative research design incorporates two phases, a scoping literature review follo..

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University of Melbourne Researchers


Funding Acknowledgements

The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The authors acknowledge the financial support of the Australasian Cemeteries and Crematoria Association.