Journal article

To What Do I Owe This Visit? The Drawbacks and Benefits of In-Role and Non-Role Intrusions

John T Bush, Michael D Baer, David T Welsh, Ryan Outlaw, Niharika Garud, Hudson Sessions

JOURNAL OF MANAGEMENT | SAGE PUBLICATIONS INC | Published : 2021

Abstract

Workplace intrusions—unexpected encounters initiated by another person that disrupt an individual’s work—are generally characterized as negative experiences that deplete resources, increase role and information overload, and promote strain. In contrast, our research argues that intrusions may also provide benefits to the employees who are intruded upon. Taking a multistudy approach, we investigate how intrusions impact the extent to which employees engage in their own work—work engagement—and the extent to which they engage in work with others—collaboration. We also investigate the indirect effects of intrusions on employees’ task-focused and person-focused citizenship behavior through these..

View full abstract

University of Melbourne Researchers