Journal article

Assessment and prioritisation of Healthcare 4.0 implementation in hospitals using Quality Function Deployment

Guilherme Luz Tortorella, Flavio Sanson Fogliatto, Vijaya M Sunder, Alejandro Mac Cawley Vergara, Roberto Vassolo

INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH | TAYLOR & FRANCIS LTD | Published : 2021

Abstract

This study proposes a problem-oriented methodology, using the algebraic operations proposed in the Quality Function Deployment's house-of-quality, to prioritise the integration of Industry 4.0 (I4.0) technologies in hospitals, allowing us to account for both the importance of healthcare value chain problems and the current level of adoption of I4.0 technologies. The proposed method combines different techniques that aimed at assessing the maturity of organisations regarding specific issues and indicating improvement opportunities. Our propositions are illustrated through two case studies carried out in a large Brazilian public hospital and in a private hospital in India, allowing a comparati..

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