Measuring success of patients’ continuous use of mobile health services for self-management of chronic conditions: Model development and validation

Abstract

Background: Mobile health services are gradually being introduced to support patients’ self-management of chronic conditions. The success of these services is contingent upon patients’ continuous use of them. Objective: This study aims to develop a model to measure the success of patients’ continuous use of mobile health services for the self-management of chronic conditions. Methods: The proposed model was derived from the information systems continuance model and the information systems success model. This model contains 7 theoretical constructs: information quality, system quality, service quality, perceived usefulness, user satisfaction, perceived health status, and continuous use intent..