Journal article

Patient satisfaction and its socio-demographic correlates in a tertiary public hospital in Nepal: a cross-sectional study.

Mukesh Adhikari, Narendra Raj Paudel, Shiva Raj Mishra, Archana Shrestha, Dipak Prasad Upadhyaya

BMC Health Services Research | Published : 2021

Abstract

BACKGROUND: Patient satisfaction is one proxy indicator of the health care quality; however, enhancing patient satisfaction in low-income settings is very challenging due to the inadequacy of resources as well as low health literacy among patients. In this study, we assess patient satisfaction and its correlates in a tertiary public hospital in Nepal. METHODS: We conducted a cross sectional study at outpatient department of Bhaktapur Hospital of Nepal. To recruit participants for the study, we applied a systematic random sampling method. Our study used a validated Patient Satisfaction Questionnaire III (PSQ-III) developed by RAND Corporation including various contextual socio-demographic cha..

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