Journal article

EXPRESS: Social Atmospheres: How Interaction Ritual Chains Create Effervescent Experiences of Place

Tim Hill, Robin Canniford, Giana M Eckhardt

Journal of Marketing | SAGE Publications


Atmospheres are experiences of place involving transformations of consumers’ behaviors and emotions. Existing marketing research reveals how atmospheric stimuli, service performances, and ritual place-making enhance place experiences and create value for firms. Yet it remains unclear how shared experiences of atmosphere emerge and intensify among groups of people during collective live events. Accordingly, this paper uses sociological interaction ritual theory to conceptualize ‘social atmospheres’: rapidly changing qualities of place created when a shared focus aligns consumers’ emotions and behavior, resulting in lively expressions of collective effervescence. With data from an ethnography ..

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University of Melbourne Researchers