Conference Proceedings

Accessing Media Via an Audio-only Communication Channel: A Log Analysis

Johanne Trippas, Damiano Spina, Mark SANDERSON, Lawrence CAVEDON

CUI 2021 - 3rd Conference on Conversational User Interfaces (CUI ’21) | ACM | Published : 2021

Abstract

Studies of interaction log analysis are a common tool to investigate behavioural data and contribute to insights into users’ interaction patterns with a system [11, 18].We present a log analysis from a bespoke conversational system, RealSAM1, an audio-only interaction media assistant in which users can navigate and interact with media content through natural language. The novel assistant is designed for people with a vision impairment or other disability that prevents a person from accessing printed material. The exploratory analysis was conducted to provide an initial insight into the communication and interaction behaviours. We focus on understanding how users utilise the application. The ..

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