Journal article

Ambivalence and Coping Responses in Post-Adoptive Information Systems Use

Hamed Qahri-Saremi, Ofir Turel

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | Published : 2020

Abstract

As information systems (IS) have evolved, more sophisticated meshing of their positive and negative implications has emerged, leaving users with an increasingly ambivalent experience. Given the discomfort of ambivalence, users intrinsically engage in coping responses with different degrees of cognitive flexibility. This paper investigates ambivalence and the coping responses users adopt in the context of post-adoptive IS use via two research questions: (1) what are the consequences of flexible and inflexible coping responses to ambivalence toward post-adoptive IS use? and (2) how does personality influence a user’s disposition toward flexible and inflexible coping responses to ambivalence to..

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