Frequency and nature of reported incidents during Emergency Department care.

Abstract

BACKGROUND: The aim of this study was to examine reported incidents affecting Emergency Department (ED) episodes of care. METHODS: A retrospective audit of ED patients was carried out in an urban district hospital in Melbourne, Australia from 1 January 2008 to 31 December 2008. The main outcome measure was presence or absence of reported patient-related incident(s) during ED care. RESULTS: There were 984 patient-related incidents (n=984) during 2008.The most common incidents were related to patient behaviour (66.4%), patient management (10.1%) and medications (6.5%). Patients whose ED care involved reported incident(s) were older, had higher triage categories, longer length of ED stay and we..