Peer support work for people experiencing mental distress attending the emergency department: Exploring the potential

Abstract

Objective: This study explored the benefits and limitations of employing peer support workers, who utilise their own lived experience of mental distress and recovery, to support people experiencing mental distress who are attending the ED. Methods: This co-produced qualitative study utilised four phases: (i) assemble a collaborative multi-disciplinary research team and Expert Panel, of which at least half identified as having lived experience; (ii) a site visit to an ED; (iii) focus groups with consumers, support persons and ED staff; and (iv) a learning workshop for peer workers. Results: Focus groups were run for consumers (n = 7), support persons (n = 5) and ED staff (n = 7). Eleven consu..