Journal article

Diminishing returns of information quality: Untangling the determinants of best answer selection

B Osatuyi, K Passerini, O Turel

Computers in Human Behavior | Published : 2022

Abstract

Online question and answer (Q&A) platforms are ideal live repositories for knowledge sharing and exchange. On Q&A platforms, a seeker may receive one answer to a question, none, or multiple answers. In the case of many answers, it is important to understand which answer will be selected as the best to inform how seekers retrieve knowledge-based solutions to inquiries. This study develops a best answer selection model that integrates the characteristics of the information exchanged as perceived by the knowledge community and those of the individuals exchanging such information (i.e., answers contributors and answers seekers). Using data from StackOverflow.com, we built conditional logit model..

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