The Use and Promise of Conversational Agents in Digital Health

Abstract

Objectives: To describe the use and promise of conversational agents in digital health—including health promotion and-prevention—and how they can be combined with other new technologies to provide healthcare at home. Method: A narrative review of recent advances in technologies underpinning conversational agents and their use and potential for healthcare and improving health outcomes. Results: By responding to written and spoken language, conversational agents present a versatile, natural user interface and have the potential to make their services and applications more widely accessible. Historically, conversational interfaces for health applications have focused mainly on mental health, bu..