Journal article

The teaching of a structured tool improves the clarity and content of interprofessional clinical communication

S Marshall, J Harrison, B Flanagan

QUALITY & SAFETY IN HEALTH CARE | BMJ PUBLISHING GROUP | Published : 2009

Abstract

INTRODUCTION: Suboptimal communication between health professionals has been recognised as a significant causative factor in incidents compromising patient safety. The use of a structured method of communication has been suggested to improve the quality of information exchange. The aim of this study was to determine if the teaching of a communication tool, ISBAR (Identify, Situation, Background, Assessment, Recommendation), a modification of SBAR (Situation, Background, Assessment, Recommendation), improved the content and clarity of a telephone referral in an immersive simulated clinical scenario conducted in real time. METHOD: Seventeen teams of final-year medical students were randomised ..

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University of Melbourne Researchers