'Very unsure of what's to come': Salon worker experiences of COVID-19 in Australia during 2020

Abstract

During Australia’s first nationwide lockdown due to COVID-19 in 2020, hairdressers and barbers were allowed to remain operating while beauty salons and similar businesses were ordered to shut. This article offers some preliminary insights into the impact of the pandemic on salon workers during the period, in particular the additional emotional labour required. Drawing on a survey of salon workers based in Australia (n = 92), this article considers the emotional labour involved in salon work in tandem with the impact of COVID-19 disruptions on this workforce. Results of the survey reveal the variety of emotional disclosures that salon workers generally encounter from clients and how these dis..