Unearthing the Difficulties in the Information Management of Disruption Claims

Abstract

Information about disruption events and their impacts is of vital importance in substantiating and resolving disruption claims. However, difficulties in the management of required information create complexities for contracting parties during disruption claims. This study investigated existing difficulties in the collection, storage, access, analysis, and presentation of different categories of required information for disruption claims. For this purpose, semistructured interviews of 22 disruption claim experts in Australia were conducted; the experts have vast experience in the preparation, assessment, and resolution of disruption claims. A total of 56 difficulties were identified in the in..