Automatic Facial Expression Analysis as a Measure of User-Designer Empathy

Abstract

In human-centered product design and development, understanding the users is essential. Empathizing with the user can help designers gain deeper insights into the user experience and their needs. However, a few studies have captured empathy real time during user interactions. Accordingly, the degree to which empathy occurs and enhances user understanding remains unclear. To narrow this gap, a study was performed exploring the use of video-based facial expression analysis during user interviews, as a means to capture empathy related to understanding vehicle driving experiences under challenging conditions. Mimicry and synchrony have been shown to be predictors of empathy in cognitive psycholo..